Frequently Asked Questions
SHIPPING INFORMATION
We offer a variety of delivery options to suit your needs, including:
- Standard Shipping: Affordable rates with a typical delivery time of 3-5 business days.
- Express Shipping: For faster delivery, your package will arrive within 1-2 business days.
- Free Shipping: Enjoy free shipping on orders over $200.
Orders are processed within Monday-Friday- 2hrs of placement. Orders placed on weekends or holidays will be processed within 4-5hrs.
Yes, we offer international shipping to select countries. Shipping times and costs may vary depending on your location. Please check our Shipping Policy for more details.
Absolutely! Once your order has been shipped, you’ll receive a confirmation email with a tracking number to monitor your package every step of the way.
We strive to deliver your package on time, but delays can sometimes occur. If your order hasn’t arrived within the estimated delivery window, contact our support team at support@vapeflows.com, and we’ll assist you in locating your package or issuing a replacement if necessary.
Same-day delivery is currently available in Some State and Cities. Orders must be placed by 12 PM to qualify.
If your order hasn’t been shipped, we can update your delivery address. Contact our support team as soon as possible with the updated information.
PAYMENT AT VAPE FLOWS
We accept a variety of payment methods, including:
- Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
- Digital Wallets: PayPal, Google Pay, and Apple Pay.
- Bank Transfers: Available for bulk or wholesale orders (contact us for details).
Absolutely. Vape Flow uses advanced encryption and SSL (Secure Sockets Layer) to ensure all your transactions are safe. We also partner with trusted payment processors to provide you with a secure checkout experience.
Currently, we do not support split payments. You can only use one payment method per transaction.
At this time, we do not offer Cash on Delivery. All orders must be prepaid through the available online payment options.
We do not charge any extra fees for standard payments. However, some payment processors or banks may charge small fees for international transactions or currency conversions.
Yes, once your payment is successfully processed, an invoice will be sent to the email address you provided at checkout. You can also access it through your Vape Flow account.
If your payment doesn’t go through, try the following:
- Double-check your card details or account information.
- Ensure your bank hasn’t flagged the transaction as suspicious.
- Use an alternative payment method.
VAPE FLOWS KNOWLEDGE BASE
As a brand leader in premium cannabis, Kurvana continues to transform the industry, offering innovative products of uncompromising quality, sitting at the intersection of nature and science. With focus on the development of highly intrinsic oil, Kurvana delivers multiple options for connoisseurs and beginners alike.
Since 2014, Kurvana has surpassed the industry’s standard of quality, formulating natural botanical ingredients to create some of the world’s best cannabis and hemp products. Today, Kurvana is widely recognized by its commitment to enhancing the everyday life of consumers with the most natural, pure, and safe products in the cannabis and hemp space.
We use our own proprietary method that uses a full-spectrum, whole plant extraction process, which focuses on preserving and purifying the essence of the cannabis plant. We use the whole, live plant to maintain the integrity of the plant’s phytochemical fingerprint, which is essential to our oils’ true-to-strain taste. Please check out our blog for more information on our commitment to safety and quality.
It all begins with passionate cultivators at the epicenters of our California Central Coast grows. Our genetics are carefully chosen based on the distinct, naturally produced phytochemical profiles within the plant’s glandular trichomes.
It all begins with passionate cultivators at the epicenters of our California Central Coast grows. Our genetics are carefully chosen based on the distinct, naturally produced phytochemical profiles within the plant’s glandular trichomes.
Yes! In addition to our collection of traditional cartridges, we also offer cannabis tinctures. Meet our new and highly anticipated Botanicals line.
Yes! Our hardware (carts, all-in-ones, and batteries) undergo extensive research and development to surpass our customer's experience in terms of reliability, quality, and safety. We develop all our hardware in-house and are constantly making improvements.
Getting Started, Storage and Troubleshooting
In order to get the best vape experience, before and after attaching your cartridge to the battery, prime the cartridge by taking 3 slow draws. This allows the oil to absorb into the chamber for superior flavor. Failure to set up the device correctly may cause permanent damage to the heating element.
For new users, we recommend starting gradually by taking one small 3-second inhale. Wait 15 minutes before dosing again. Effects will vary between individuals. Although our oils are often felt instantly for most, it may take up to 15 minutes to feel the full effects. The length of inhalation will also impact the effect. For more information please check out our Quick Start Guide.
For optimal performance, we recommend that you use the appropriate Vape 510 thread battery; our batteries are designed and paired with our cartridges for optimal temperature, durability, vaporization, and electrical settings. We recommend setting other devices between 3.3- 3.7 Volts or 11 Watts, but we cannot guarantee the quality with off-branded battery devices. For more information and visual reference please check out our Quick Start Guide.
Our latest premium ceramic heating element features new material composition and refinement that heats without burning the wicking system. From high quality stainless steel to our BPA-free tank, we kept safety in mind. Check out our Innovation page to learn more about our latest hardware.
When you plug your Kurvana device into the charging unit, the LED light will illuminate when charging. Once the charge is complete, the LED light will turn off, indicating the device is fully charged. For more information and visual reference please check out our Quick Start Guide.
Just like any electronic device, getting the most out of our vaporizer starts with proper storage. Our recyclable CR packaging makes it easy to properly store your cartridges to ensure a consistent experience from the first draw to the last.
- Detach cartridge from battery when not in use for extended periods of time.
- Store cartridge in cool and dim light with original packaging.
- Keep positive pins clean by using a cotton swab and rubbing alcohol.
For more information, please check out our Quick Start Guide.
Kurvana 0.5 mL cartridges contain approximately 150 puffs (doses) and around 300 puffs for our 1.0 mL cartridges, depending on the type of battery device you are using as well as the length of your draws.
